General terms

Version: 2026.01.B — Legal Reference Document

The company VEETY ("Veety" or "the Company") operates a real-time technology matching solution. It is expressly stated that Veety is neither a carrier, nor a transport commission agent, nor an employer of drivers. Veety acts as an online platform operator within the meaning of Article L. 111-7 of the French Consumer Code. The transport service is an independent contract concluded directly between the User and the Third-Party Partner.

• "Application": Refers to the Veety software interface, APIs, widgets and all related software.
• "Third-Party Partner": Any independent professional (VTC, passenger transport, delivery) duly registered with the authorities and using the Platform to find clients.
• "Service Fees": Commission charged by Veety for the use of the matching technology.
• "Dynamic Pricing": Algorithm for adjusting prices based on supply and demand (Surge Pricing).

Registration and Verification: The User must provide a real identity. Veety reserves the right to use third-party identity and solvency verification services.

Mobile Devices: The User is solely responsible for acquiring and updating compatible equipment. Veety does not guarantee that the Platform will work on any specific hardware. The cost of internet connection remains the exclusive responsibility of the User.

Strictly Personal Use: The account is personal. Any transfer or sharing of the account is grounds for immediate termination without compensation.

Billing Mandate: By these terms, the Third-Party Partner grants Veety a mandate to issue, in its name and on its behalf, invoices relating to Transport Services performed via the Platform.

Price Breakdown: The price includes: pickup rate (fixed fees), kilometre component (actual distance via GPS), time component (actual trip duration), any supplements (tolls, airports, stations), and Veety Service Fees.

Pre-Authorisation: When placing an order, Veety may perform a bank pre-authorisation corresponding to the estimated amount plus 20% to cover any route changes.

Degradation and Cleaning Fees: If a Third-Party Partner reports, with supporting evidence (timestamped photos), that the User has damaged the vehicle (body fluids, waste, material damage), the User irrevocably authorises Veety to charge a flat-rate restoration fee (Scale: Level 1 — €50, Level 2 — €100, Level 3 — €250).

Partner Availability: Veety guarantees no waiting time or availability of Third-Party Partners. The absence of a driver at any given time cannot engage the Company's liability.

Civil and Criminal Liability: The Third-Party Partner is solely responsible for damage caused to third parties, traffic code violations and passenger safety. The User waives any recourse against Veety for matters relating to the performance of the transport service.

Lost Property: Veety has no control over items left in vehicles. Storage and return of found items are at the sole discretion of the Third-Party Partner. A restitution fee (€20) may be applied to compensate for the driver's travel.

Code of Conduct: The following are strictly prohibited: consumption of alcohol/drugs, smoking (including electronic), transport of unrestrained animals (except assistance dogs), and any form of unsolicited physical contact.

Reporting and Safety: Veety provides an alert button. Misuse of this button may result in sanctions.

Audio/Video Recording: For security reasons, some Third-Party Partners may be equipped with dashcams. The User is informed that their image may be captured in accordance with data protection legislation.

The User undertakes not to extract data (scraping) of fares or driver positions for commercial or competitive analysis purposes. Any attempt to reverse engineer the dispatch algorithm will result in criminal prosecution.

The User agrees to indemnify, defend and hold harmless Veety, its directors, employees and agents against any claim, demand, loss, liability and expense (including legal fees) arising from: (i) their use of the Services; (ii) their breach of any of the provisions of these Terms.

Consumer Mediation: In case of dispute, the User may refer the matter free of charge to an approved consumer mediator.

Arbitration and Jurisdiction: In the absence of an amicable agreement, any dispute relating to the validity, interpretation or performance of these terms shall be submitted to the exclusive jurisdiction of the courts of Veety's registered office, even in case of third-party proceedings or multiple defendants.