Privacy

Last updated: March 4, 2026

At Veety, we take the protection of your personal data very seriously. This Privacy Policy aims to inform you transparently about the data we collect, how we use it, why we process it, and your rights as a user of our services.

Veety is a mobility platform that connects passengers and drivers via a mobile application and web interface.

We are responsible for processing the personal data you provide to us in the course of using our services.

We collect different types of data depending on your role (passenger, driver, visitor) and how you use our services:

Identity data

• Name
• Date of birth
• Email address
• Phone number
• Profile photo

Contact data

• Postal address (where applicable)
• Emergency contact details

Account-related data

• Login credentials (username, encrypted password)
• Usage preferences
• Booking/activity history

Technical data

• IP address
• Device type and version
• Geolocation information
• Browsing data (logs, pages viewed, errors)

Geolocation data

• Passenger GPS position when requesting a ride
• Driver GPS position when in service

Financial data

• Payment information (transaction, amount, payment method, invoices)

Verification and security data

• ID document photos (required for drivers)
• Identity verification information
• Security or reporting data

We collect your data:

• When you create an account or update your profile
• When you make a booking or decline a ride
• When you use the application or website
• During your interactions with our customer service
• Via third-party partners (payment platforms, authentication services)

We process your data for the following purposes:

Providing and managing services

• Passenger/driver matching
• Ride management
• Payments and billing
• Real-time notifications

Security

• Fraud prevention
• Driver identity verification
• Monitoring of suspicious behaviour

Improving user experience

• Route optimisation
• Usage statistics
• Personalisation of recommendations

Legal and regulatory obligations

• Compliance with industry standards
• Data retention within the legal framework

Depending on the case, the processing of your data is based on:

• Your consent (terms of use, registration)
• Performance of a contract (Transport service)
• A legal obligation (accounting, security)
• Our legitimate interests (platform improvement, fraud prevention)

Data is shared only with:

Internal

• Technical teams
• Support teams

Necessary third parties

• Payment service providers
• Hosting and security services
• Analytics partners
• Legal authorities when required

We never sell your data to third parties for commercial purposes.

In some cases, your data may be processed or stored outside the European Union. Where this occurs, Veety implements appropriate safeguards (standard contractual clauses, security levels compliant with the GDPR) to ensure an equivalent level of protection.

We use cookies to:

• Authenticate your session
• Analyse platform usage
• Improve service quality

You can configure your cookie preferences directly in your browser settings.

Your data is retained:

• For the period necessary to achieve the purposes described
• In accordance with legal obligations (e.g. retention of invoices, financial data)
• While your account is active, unless you request deletion

We implement technical, physical and organisational measures to protect your data against unauthorised access, disclosure, loss or alteration. We regularly review our security and adapt our tools in line with evolving risks.

In accordance with the GDPR, you have the following rights:

• Right of access to your data
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object
• Right to data portability
• Right to withdraw your consent at any time

To exercise these rights, contact our Data Protection Officer at: contact@veety.fr

We may update this policy to reflect changes in the Service, regulatory requirements or new practices.

Any substantial changes will be notified to you via the application or by email.

For any questions regarding this policy or the use of your personal data, you can contact us:

Veety – Data Protection Officer

Address: [full address]

Email: contact@veety.fr