« Application »: The Veety software interface, APIs, widgets, and any related software.

« Third-Party Partner »: Any independent professional (VTC, capacity holder, delivery driver) duly registered with the authorities and using the Platform to find customers.

« Service Fee »: Commission charged by Veety for use of the connection technology.

« Dynamic Pricing »: Price adjustment algorithm based on supply and demand (Surge Pricing).

Registration and verification

The User must provide a real identity. Veety reserves the right to use third-party identity and solvency verification services.

Mobile devices

The User is solely responsible for acquiring and updating compatible hardware. Veety does not guarantee that the Platform will work on any specific device. Internet connection costs remain exclusively the User's responsibility.

Strictly personal use

The account is personal to the User. Any transfer or sharing of an account is grounds for immediate termination without compensation.

Invoicing mandate

Hereby, the Third-Party Partner grants Veety a mandate to issue, on its behalf and for its account, invoices relating to Transport Services performed via the Platform.

Fare breakdown

The price includes: the pickup fare (fixed fees), the distance component (actual distance via GPS), the time component (actual trip duration), any supplements (tolls, airports, stations), and Veety Service Fees.

Pre-authorisation

When placing an order, Veety may perform a bank pre-authorisation corresponding to the estimated amount plus 20% to cover potential route changes.

Damage and cleaning fees

If a Third-Party Partner reports, with supporting evidence (timestamped photos), that the User has damaged the vehicle (bodily fluids, waste, material damage), the User irrevocably authorises Veety to charge a flat-rate restoration amount (Scale: Level 1 — €50, Level 2 — €100, Level 3 — €250).

Partner availability

Veety does not guarantee any waiting time or availability of Third-Party Partners. The absence of a driver at any given time shall not incur the Company's liability.

Civil and criminal liability

The Third-Party Partner is solely responsible for damage caused to third parties, traffic offences, and passenger safety. The User waives any claim against Veety for matters relating to performance of the transport service.

Lost property

Veety exercises no control over items left in vehicles. Storage and return of found items are at the sole discretion of the Third-Party Partner. A return fee (€20) may apply to compensate the driver's travel.

Code of conduct

The following are strictly prohibited: alcohol/drug consumption, smoking (including e-cigarettes), transport of unrestrained animals (except assistance dogs), and any unsolicited physical contact.

Reporting and safety

Veety provides an alert button. Misuse of this button may result in sanctions.

Audio/video recording

For safety reasons, some Third-Party Partners may be equipped with dashcams. The User is informed that their image may be captured in accordance with data protection legislation.

The User is prohibited from extracting data (scraping) on fares or driver locations for commercial or competitive analysis purposes. Any attempt to reverse engineer the dispatch algorithm will be subject to criminal prosecution.

The User agrees to indemnify, defend, and hold harmless Veety, its officers, employees, and agents against any claim, demand, loss, liability, and expense (including legal fees) arising from: (i) their use of the Services; (ii) their breach of any provision of these Terms.

Consumer mediation

In the event of a dispute, the User may use an approved consumer mediator free of charge.

Jurisdiction

Failing amicable settlement, any dispute relating to the validity, interpretation, or performance of these Terms shall be subject to the exclusive jurisdiction of the courts at Veety's registered office, including in the event of third-party proceedings or multiple defendants.