Veety is a mobility platform that connects passengers and drivers through a mobile application and a web interface.

We are responsible for processing the personal data you provide when using our services.

We collect different types of data depending on your role (passenger, driver, visitor) and how you use our services:

Identity data

• First and last name
• Date of birth
• Email address
• Phone number
• Profile photo

Contact data

• Postal address (where applicable)
• Emergency contact details

Account data

• Login credentials (username, encrypted password)
• Usage preferences
• Booking / activity history

Technical data

• IP address
• Device type and version
• Geolocation information
• Browsing data (logs, pages viewed, errors)

Geolocation data

• Passenger GPS location when requesting a ride
• Driver GPS location when on duty

Financial data

• Payment information (transaction, amount, payment method, invoices)

Verification and security data

• ID document photos (required for drivers)
• Information required for identity verification
• Security or incident reporting data

We collect your data:

• When you create an account or update your profile
• When you book or decline a ride
• When you use the application or website
• When you interact with our customer service
• Through third-party partners (payment platforms, authentication services)

We process your data for the following purposes:

Providing and managing services

• Connecting passengers and drivers
• Managing rides
• Payments and invoicing
• Real-time notifications

Security

• Fraud prevention
• Driver identity verification
• Monitoring suspicious behaviour

Improving the user experience

• Route optimisation
• Usage statistics
• Recommendation personalisation

Legal and regulatory obligations

• Compliance with industry standards
• Legal data retention requirements

Depending on the case, processing of your data is based on:

• Your consent (terms of use, registration)
• Performance of a contract (transport service)
• A legal obligation (accounting, security)
• Our legitimate interests (platform improvement, fraud prevention)

Data is shared only with:

Internal parties

• Technical teams
• Support teams

Necessary third parties

• Payment service providers
• Hosting and security services
• Analytics partners
• Legal authorities where required

We never sell your data to third parties for commercial purposes.

In some cases, your data may be processed or stored outside the European Union. If this occurs, Veety implements appropriate safeguards (standard contractual clauses, security levels compliant with GDPR) to ensure an equivalent level of protection.

We use cookies to:

• Authenticate your session
• Analyse platform usage
• Improve service quality

You can configure your cookie preferences in your browser settings.

Your data is retained:

• For as long as necessary to fulfil the purposes described
• In accordance with legal obligations (e.g. invoice and financial data retention)
• While your account is active, unless you request deletion

We implement technical, physical, and organisational measures to protect your data against unauthorised access, disclosure, loss, or alteration. We regularly review our security and adapt our tools as risks evolve.

Under the GDPR, you have the following rights:

• Right of access to your data
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to object
• Right to data portability
• Right to withdraw your consent at any time

To exercise these rights, contact our Data Protection Officer at: contact@veety.fr

We may update this policy to reflect changes to the Service, regulatory requirements, or new practices.

Any substantial change will be notified to you via the application or by email.

For any questions about this policy or the use of your personal data, you can contact us:

Veety – Data Protection Officer

Address: [full address]

Email: contact@veety.fr